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Advanced Course Complete
You've finished the Advanced course. Keep the momentum going.
Next course: Trade Journal Masterclass — Why Every Professional Trader Keeps a Journal
Beginner Explanation
When something feels off, the answer is almost always in Platform Status, the audit log, or a known-issue article. This lesson gives you the ordered checklist.
Step-by-Step Walkthrough
- Open Support Centre → Platform Status.
- Confirm every service is green.
- Check Broker Connection health.
- Open the AutoTrader / execution audit log for the affected timeframe.
- Search the Knowledge Base for the symptom.
- Open a support ticket with the audit context attached.
Helpful Tips
- Screenshots and timestamps make tickets 10× faster to resolve.
- Do not restart your broker in the middle of open trades.
- Most 'missing signal' reports turn out to be filters working correctly.
Common Mistakes
- Assuming the platform is broken before checking Status.
- Filing tickets without any context.
- Trading through obvious health warnings.
Best Practices
- Always start with Platform Status.
- Keep a personal cheat-sheet of the last three issues you resolved.
- Use the ticket template — it prompts the details we need.
Need more help?
Our team and knowledge base are here whenever you're stuck.