FAQ

Signal Compass is an institutional-grade signal engine that scans markets, confirms setups across timeframes, and helps you execute manually or automatically with strict risk controls.

The platform runs a pipeline: Scanner → HTF Confirmation → AI Confidence → News Risk → Execution. You always stay in control of what trades and how much.

Complete the Beginner lessons in order: Welcome, Platform Overview, Connecting Your Broker, Dashboard Tour, and Scanner Basics. Then move to Intermediate.

OANDA and MetaTrader 5 (MT5) are supported today. MT4 support is available via the MT bridge on selected plans.

The most common causes are expired API credentials, an inactive broker session, or a paused account. Reconnect from Connected Accounts and confirm the health check turns green.

Signal Compass continuously pings your broker. If three consecutive pings fail, the connection is marked unhealthy and AutoTrader will pause automatically.

Always start with a demo account for at least one full week so you can watch the pipeline and AutoTrader behave without financial risk.

Scan the top status strip (market, news, AutoTrader), then the Signal Queue, then the Live Trade Visualiser. Thirty seconds is enough to understand the session state.

An empty queue means no instrument currently meets the confidence and HTF alignment thresholds. This is normal during Asian session and around major news.

Signal Compass only generates signals when all AI filters align. If market conditions do not meet the required confidence, HTF, and news thresholds, the pair stays in "No Trade" until a valid opportunity appears.

Common reasons: HTF trend disagreement, low ATR (dead session), imminent Tier-1 news, or confidence below the floor.

If the heartbeat has not ticked in more than a minute, refresh the Dashboard and check Platform Status. If the market is closed (weekend or holiday) the scanner will idle intentionally.

Low confidence usually means HTF disagreement, weak structural cleanliness, or elevated news risk. Open the confidence breakdown to see the exact contributing features.

New traders should focus on A-tier setups with confidence 75+. Once you have 50+ tracked trades, adjust the floor based on your own expectancy.

If H1, H4, or D1 disagree with the setup direction, the signal is blocked to protect you from trading against the dominant flow.

HTF drift happens when the higher timeframe bias changes while a signal is queued. Signal Compass invalidates such setups automatically to avoid stale trades.

The stop is sized from the live Average True Range, so during volatile periods (news, session opens, gold, indices) the stop naturally widens. Position size shrinks to keep risk constant.

The News Risk Engine automatically pauses execution for Tier-1 events on affected instruments to prevent slippage and volatility spikes.

No — green means no high-impact news within the risk window for your active instruments. Lower-impact events may still be scheduled.

A-tier requires HTF agreement, clean structure, high confidence, and quiet news. B and C tiers relax specific criteria so you can widen your opportunity set as you gain experience.

Manual Trading still enforces risk rules — position size limits, ATR stop distance, news blocks, and portfolio caps. Refusals are the safety layer doing its job.

AutoTrader will skip a signal if any gate fails: HTF alignment, ATR bounds, News Risk, AI confidence floor, portfolio exposure, or daily trade cap. Check the AutoTrader log for the exact reason per signal.

Yes, provided you have set per-day trade caps, kill-switch policies, and news protection. Most users start with demo for 2–4 weeks before enabling live overnight operation.

Enter your account balance and per-trade risk %. The calculator uses live ATR to compute position size and stop distance for every instrument.

0.5%–1% per trade is the professional standard. Never exceed 1% during your first year regardless of confidence.

Confirm your broker is connected and the position was accepted. Rejected orders appear in the AutoTrader / execution audit log with the broker's reason.

Open Signal Outcome Tracker for per-signal results, and Confidence Validation for aggregated expectancy per tier and instrument.

Expectancy per trade — it captures win rate and average R together. Win rate alone can hide a losing strategy.

Yes. Watch progress and completion are stored per account and sync across devices. Return anytime to pick up where you left off.

Yes — a completion certificate becomes available once every lesson in the Beginner, Intermediate, and Advanced paths is marked complete.

Open Account from the user menu. Password resets can also be requested from the sign-in page.

Open Account → Subscription. Invoices are downloadable as PDF and are also emailed on every renewal.

Cancel anytime from Account → Subscription. Access continues until the end of your paid period.

Open Support Centre → Platform Status. Confirm every service is green, then check Broker Connection health, then the execution audit log for the affected timeframe.

Include a timestamp, the instrument, a screenshot, and — if possible — the signal ID or execution log entry. The ticket form pre-attaches your current trading snapshot automatically.